i dont understand why this is such a big deal. I have vonage, they have in several places in the initial literature you get with the equipment that you should set 911 up as soon as you have everything else done – they go OUT OF THEIR WAY top repeatedly remind you to set it and to change it should you move.

Vonage have done nothing wrong here, yet people act like they were never alerted that this would have to be set up.

Packet8 E911 is only $1.50/mo. Barry is correct. It’s the only VOIP company with a true E911 call. Vonage and others only forward the call to non-emergency number. With Packet8’s E911, your name and address show up incase you can not speak.

I agree that this is a major concern w/VoIP and must be addressed before the service rolls out much further into the consumer space. I have found out that Packet8, a VoIP provider that has been appearing in CompUSA stores, does offer 911 service that is identical to landline service providers. It’s called “enhanced 911″ and is available for an extra charge of $3 or $4/month but only in certain areas. I haven’t jumped for it yet, in part because my local provider (Qwest) has announced residential VoIP is coming soon. I wonder how they’ll deal with this issue.

Yup, you need to explicitly set up 911 on VoIP. It takes about 48 hours for it to be enabled, at least that’s what it was for Vonage. I imagine Time Warner is the same but they begin the setup in advance of them arriving so as to appear no service delay occurs. This is required on VoIP because in theory you can choose any dialing area code.

Also, it is necessary to re-setup 911 after you port your existing telco phone number to VoIP. Even if you have already setup 911, something that may be true for those that ordered VoIP service all the while continuing telco phone service as a means to trial VoIP service. An important detail I think many may also overlook.