Stan, I can be reached at jkontherun at xgregoryx dot com

(that’s a disposable email address hence the odd username)

I would be extremely grateful if you would give me advice such as the exact contact information you used when filing your complaint. I’ve tried to work with this guy since December and am fed up.

Batteries from them may be good but their customer service is more than lacking!

I just can’t let him stand there and pretend that he was the only one, I helped him become a millionaire and I won’t let him get away with stepping all over me. I currently have a business attorney and a divorce lawyer and I won’t give up until justice is served. Unfortunately, even though I have a carbon copy of our store, it may take me a fews years worth of marketing and SEO work to be able to compete with him properly. Until then he is living like a King with “OUR” money. The store is the money maker that he locked me out of…and heck it is “our company”. The sad part is I will have to go bankrupt soon, just to be able to hold onto one of my homes. He won’t take care of his wife or daughter and is now playing hard ball. All on account of what? greed? I have no idea what he has against me after all I have done for him. I try to move on but, to pick up the pieces will take a long time.

Ouch, sorry Melissa. Hopefully you can get something back through a legal channel.

Sean Murray is a lier on many occasions. He stole my website and my life. I had to make a new website called batterygeek.us because he ran off with our business bank account and he totally destroyed my credit after working along side of him for the past five years. I currently hold the patent rights for our CPAP batteries for example but, instead I now have nothing to show for.

His soon to be ex,

Melissa A. Murray

I know this is quite an old article but I’m quite curious how the unit holds up after more then a year or so of hard use? I’m planning to get one and would like to get some feedback from veteran owners of the product.

I know this is quite an old article but I’m quite curious how the unit holds up after more then a year or so of hard use? I’m planning to get one and would like to get some feedback from veteran owners of the product.

Here’s our updated return policy:

Return Policy

1. All products purchased through us within 30 days can be returned for a refund or exchange. There will be a 20% restocking fee for all money back requested returns. For all money back requested returns, items returned in damaged, scratched or worn condition or missing any parts will have an additional 20% restocking fee however we reserve the right to refuse any returns that are in a damaged condition caused by any misuse or mishandling.. There is no restocking fee for exchanges or in-store credits. There is no restocking fee for customers who were specifically recommended by us a battery model which was unable to function with their device due to verified compatibility issues. We will directly refund to your credit card or PayPal account after receiving your return within 30 days of receiving your return. The only reason we have a restocking fee is to protect our company from customers who try using us as a battery rental service. Years ago we tried not having any restocking fee however there were too many customers who would end up buying our battery just for their trip and then right after using it on their trip they would end up returning it to us only because they were finished using it. It is not as easy for us to sell a used battery and our company ends up losing too much money this way. If you buy a digital camera at Circuit City and return it they have a 25%-30% restocking fee and if the camera is scratched chances are they will not even accept your return request. The reason they do this is for the same reason, to protect themselves from customers who try to use them as a digital camera rental service.

2. Defective products under warranty can be returned for warranty service. All products purchased through us have a one year limited warranty.

You can also view our updated return policy at: http://www.batterygeek.net/returnpolicy.asp

Sean Murray
Founder & CEO
Battery Geek Inc.
Lake Oswego, Oregon
http://www.batterygeek.net

I must make a seriously condemning comment here–especially after reading the previous comment from Sean M. Murray, the BatterySpace.com’s founder and CEO:

BatteryGeek.net offers a

“>> 100% Satisfaction Guarantee”

If you follow the link the following statement is encountered:

“Batterygeek.net – 100% Satisfaction Guarantee
At Batterygeek.net, we want you to be 100% satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price. We even stand behind our delivery. If your package is not delivered when we said it would, then the shipping is free. Have questions about our products? Email us and we’ll get the information for you.
Also, you can be sure your order is secure. Our checkout process is equipped with the latest technology to help protect against any fraudulent activity.
Any questions, please don’t hesitate to contact us via email or call us toll free at 1-866-466-6122.

For callers outside the US and Canada, please call 503-922-1917.

European customers can reach us at our UK phone at 0203-002-0494.”

Following their return policy link discloses another story:

“Return Policy
1. All products purchased through us within 30 days can be returned for a refund or exchange. There will be a 20% restocking fee for all money back requested returns. For all money back requested returns, items returned in damaged, scratched or worn condition or missing any parts will have an additional 20% restocking fee. We reserve the right to refuse any returns that are in a damaged condition caused by any misuse or mishandling. We will directly refund to your credit card or PayPal account after receiving your return within 30 days of receiving your return.
2. Defective products under warranty can be returned for warranty service. All products purchased through us have a one year limited warranty.”

Here are the links if need further evidence:

http://www.batterygeek.net/satisfaction.asp

http://www.batterygeek.net/returnpolicy.asp

20% of 499.99USD (The price of their Portable Power Station” does not seem to 100% “Satisfaction Guaranteed.”) is a return of 399.99: You are not satisfied and they keep 100USD of what you paid.

Why not state 80% Satisfaction Guaranteed?

If it were not for these inconsistencies, I would certainly buy one of their Power Stations.

Please correct any errors I may have made.

We really care about our customers. As a result, maintaining superior customer experience remains one of the most important issues for us. As part of our ongoing dedication to our customers satisfaction we have recently hired a great guy named Jimmie who is our new and highly valued client support specialist from Texas. I personally guarantee your complete satisfaction with any of our products and services or your money back period. If any of our customers are not happy with something then they can simply email us at sales[at]batterygeek[dot]net or as a last resort send an e-mail to me directly at sean[at]batterygeek[dot]net for the fastest possible resolution. Please note that Mr. Harrison was offered a full money back guarantee a long time ago even long after his 30 days return policy expired however he chose to keep his batterygeek battery pack. Regarding Mr. Harrison, Battery Geek is still happy to talk with him as a customer.

Happy Holidays to all with Best Regards,

Sean M. Murray
Founder & CEO
Battery Geek Inc.
Lake Oswego, Oregon
http://www.batterygeek.net