All I get is a bunch of I’m sorry’s and I can’t help you sir. I told them to credit my card back, and I’d look for an HP or some other type of laptop that actually worked.

I’ve been buying Toshiba products for years, but this is my last go round with the incompetent morons.

Does “Toshiba” really care about you after SALE????????????

Dear President of Toshiba,

My story is suh a long one….

I bought this lap on 06/10/2008,which is just a few months ago. and I travelled from CA to LA.When I opened it, there is no image at all!!! for only a few months! when I bought it, the screen is shaking, although slightly…

I called the customer again and again….to my disappointed there is only one or two person so kind to help amoung hundreds of the “so-called” Toshiba specialists. It seems to me that they could do nothing really meaningful rather than keep on asking questions and saying” sorry”this “sorry” that…and the customer service has been so bad that I have never met before. although there is only two persons who are really so kind to help.

So I decided not to buy any Toshiba products any more.Besides, as a journalist from China, and since my experience has hurt me so much. I wanted to write something about such bad customer service and maybe the so poor quality,too…
I want billions of my People—the Chinese know what happened to me, using the power of new medias, including networks!
BECAUSE I AM SO ANGRY WITH THE CUSTOMER SERVICE AND MAYBE THE POOR QUALITY,TOO!!!!!

I WOULD REALLY APPRICIATED IT IF YOU COULD HELP ME TO CHANGE A NEW ONE TO ME.Anyway, I just bought it for a few months …..

my case number:
1-105-002-6076
my email: mysprint@163.com

address:
Aihua Gao
China King Buffet
(Chinadaily newspaper)
Aihua Gao
9750 Cortana Place,
Baton Rouge, LA 70815

Thanks and have a prosperous sales in China

Hello,

I bought 2 Toshiba l25-s1216’s at the same time. one for me and one for my father. My wife seems to have “stored” my origional documents for mine somewhere indeterminable. So I made a copy of my fathers restore disk. I had recently re-banged his computer, so I know the disk did work. I tried yeaterday and ended up with this “output a:\ghost.err” error. I see now that there are many ligitimate complaints about Toshibas restore disks. I know I had problems with my 5205-s703. I had to reflach the bios in order to get it to stop thinking it was a different type of computer.

The question is, has anybody considered or know of any kind of “class action lawsuite” against them? It seems to be a continuing practice. I am a UBUNTU u
wife can’t quit the MSCrack. Schools make it hard for you to do it anyway.

Bought an M70, the modem has never worked properly and toshiba couldn’t care less.
The battery also died early and again toshiba couldn’t care less.
The modem drops the connection constantly whether it’s on dial up, wireless, or wired.
What a piece of crap.
It’s the last toshiba product I’ll ever buy.

I TOO will never buy a Toshiba laptop again . I bought S100 series in Jakarta in June 2006 . Two weeks ago it just stoped working . I went to Toshiba Ratu Plaza ( their official Service Centre) . They said the Mother Board overheated and I have to replace this. Cost $ 600 ? This company is useless and they are cheating us . FRIENDS , DONT EVERY BUY TOSHIBA .

Bad Toshiba customer support

I have a Toshiba laptop that developed a bad mother board after two years. Thank goodness it was under extended warrantee. The nice people at Toshiba fixed it promptly and sent it back. Everything that I had on it was lost and everything had to be re-installed. Who has time for that? Then, two weeks later, the mother board crashed again and everything, again, was lost. Toshiba said that it was a “bad job” and to send it back. I again lost everything – two weeks later. The time I have put into the is computer – especially time on hold with Toshiba is exasperating to say the least. They people on the phone are pleasant and are good at taking abuse (boy, was I mad but polite)… but there is, like many big companies, no connection or sympathy or over the top service. If it were me, and I wanted to hold on to that customer, I would have done just about anything including replacement lap top. After all, I trusted them to fix it and in two weeks the same thing occurs and I loose everything again.

I have 2 Toshiba laptops. One is an older Satellite which I don’t really use much anymore. The other is from when I decided to upgrade the Satellite by purchasing a Qosmio. While I can say I got quite a bit of use out of these the hard drive on the qosmio did die after a few years so I decided to replace it with the help of my techie friend. Even for me this would be a relatively simple task…until Toshiba (lack of) customer service got involved. There are 2 recovery CDs for this model (one for the Qosmio player and one for the OS) and the qosmio player one apparently was corrupt (this was discovered after hours on the phone with India). Rather than sending me a new disk Toshiba wanted me to buy one! On probably a dozen occasions I was put on hold while being transferred to another department (ie from India to Indonesia) and eventually disconnected after holding for about 30 minutes. I asked for a direct number but nobody could ever give me one. Finally, after many hours on the phone Toshiba agreed to send me the 2 cent CD rather than charge me the $20+ dollars for it. It arrived and was the wrong one and on my next call they told me they were out of stock. Anyway, now thanks to the garbage customer service I opted to not get a new Toshiba when I went shopping 2 months ago….I got a Macbook Pro instead. That would equate to about a $2,700 mistake plus any future business on Toshiba’s part.

I had purchased Toshiba Satellite laptop on 24/4/07. In December 07 I noted there is defecting in Keyboard, the key of 5 is stukking and I cannot us that. So I approached there service centre HCL Pune , they had noted my problem and till today it has not been solved, eventhough I am communicating them persistantly for last 8 days. Before that also I had iquired about the progress of my problem many times but they use to reply that we are not getting the spares from the company.
Hopeless service.

I purchased a Toshiba Satellite in May of 07. I had it for two months before it crashed. I call the so called tech support who tells me to reboot my computer. When I try to reboot, an error occurs and I lose everything. I am left witha black screen. I call back and ask where they got their training, they refuse to answer. Most likely because the book they are reading out of doesn’t have that answer. They inform me I have to ship it to TN to the repair depot. I am told it will be done, when it is done. I get it back on Halloween. They inform me that they have reimaged the hard drive and the problem is fixed. It works for a total of 10 days. Then it crashes again. I call again. After telling them I am going to fly to India to shove my computer up their ass, they “escalate” my issue to corporate. This just means that they hang up on you and never call back.
I call back repeatedly for two days until finally someone says they are going to ship it back to TN. They assure me that if it comes back broken again I will receive a new computer. So off it goes. I get it back the day after Thanksgiving. They reimaged the hard drive, because it worked so well the first time. Then they put in a new motherboard. So it works for a total of 7 days this time.
By now I am so pissed if they were in front of me I would be in jail. I call and ask for corporate, they transfer me. I am on hold for 48 minutes before I hang up and call back. They then inform me that Coroporate closed, long before I was put on hold and would have to call back the next day.
After many, many ,nice words, I hang up and call back today. I call promptly at 8am, Eastern time, they told me they open at 8am, Eastern time. They tell me I can’t talk to them because they are not open. I point out that it is after 8am, he tells me they do not open untill 8am, we go back and forth for a couple of minutes before I inform him he lacks a brain. Then he transfers me.
I am then told by customer relations that under no circunstances, never, ever, for any reason, will Toshiba ever give me my money back. I tell her I want a new computer, she tells me no and hangs up on me.
I then look up the corporate number in Irvine CA and call them directly. I tell them everything that happened, he tells me it is unacceptable and he will call me back in 1 hour with resolution. That was at 12pm today. Needless to say, he has not called back.
But..in the meantime, I have called my states attorney general office and am in the process of filing a complaint. I will also be writting a letter to the CEO and head of the IRvine office. I will then make 10 copies to mail, individually, everyday, until this is fixed. They will begin to hate seeing my name in front of them.
I think with all of the complaints out here, there are grounds for a class action lawsuit.
The CEO should be made to call his own support line and try to fix his computer. Chances are, he doesn’t own a Toshiba!

Wow! Looking at all these comments thru a Toshiba tech’s eyes, I’m quite surprised! I work at a Toshiba ASP location, so I deal/fix alot of Toshiba laptops. It’s good to know the “customer service” they provide to customers. I wonder if they treat ASPs differently? Hmmm….

I paid $1200 for a Toshiba Satellite that crashed 2 weeks later. The repair centre told me it was a factory fault and should never have been sent out but they would only repaired it and not replace it. It worked for a coule of weeks then crashed again. I returned it to the repair centre who again mended it and, when I got it back, it worked for all of two minutes before crashing again. Finally, Toshiba agreed to take it themselves instead to repair it properly once and for all. They then lost it and offered me $350 to replace my $1200 laptop that had never worked. I told them to stick it us their a**
I’m still fighting.

So I have come to the point in my Toshiba ownership where I have a virus that’s making things so bad that I pretty much can’t use the laptop anymore…So, of course, I pop in the system restore CD to start again from scratch, willingly erasing all of my data under the assumption that I’d be back up and running in an hour or so.

Or not.

Everytime I tried to do system restore, it’d get about 30% of the way through, then it would say ‘output a:/ghost.err’. OK, makes sense, having problems with the ghost image…but…my notebook doesn’t have an A: drive. I click the ‘no’ button, system restore shuts down, and all I am left with is a black screen with a blinking cursor at the top left corner. So, I restart, thinking I can go back to Windows XP…nope. Of course, all of my data was gone. This happened about 4 times, (if you click yes at the error message system restore ultimately shuts down as well, it’s unavoidable). I read countless accounts of this happening to other toshiba satellite owners online, except of course I can’t find a solution that I can understand.

I call customer support at 2:30 am, pleased that I can receive 24 hour help. What do they tell me? ‘Your system restore CD is corrupted’. Corrupted? I didn’t do anything to it, this is the first time I even took it out of the case. ‘Oh well, I guess it’s defective then…Hmm…Your warranty has expired, so you’ll have to purchase a new one.’ How much? ‘About $40′. For a CD?!?!!? That I didnt even damage?! The tech then says hang up and call a customer service rep. So I do, tell her my story, and she says OK you have to pay for it. I said I didn’t think I should have to if it is a factory defect and I obviously knew numerous people were having the same issue. She then tells me to talk to customer relations, but of course won’t give me a number to contact them and says I have to call customer service back during their regular pacific time hours of operation (5am-5pm PST). So much for 24 hour support. So now all I have is a black screen and a malfunctioning system restore disk…Did I really pay $1000 for this?

I’m giving up and letting a friend try to work whatever magic they can on the thing because, well, anything’s better than a black screen and I’m just not ready to pay $40 for something that was the company’s fault. I’m in college, and seriously, 40$ is like $400 to me these days.

I have called Toshiba tech support 5 times with absolutely no help offered any time. They were rude, and didn’t attempt to solve the problem. They put you on hold and lie about when they will (won’t) get back to you. I will never buy another Toshiba product after this dismal lack of support experience.

This is a general statement about my less than stellar experience with my Toshiba Laptop. I’m writing this on my HP Pavillion desktop, because at present, my Toshiba Satellite in still at Henry’s Business machines in Tampa, FL. It has been there for 4 weeks, at a repair center that is 60 miles away. This is the second time it has been at Henry’s Business Machines for repair and I have only had the laptop since September of 2006. I bought it brand new, from Circuit City and I think it’s safe to say, I am not impressed with Toshiba’s product quality or their customer service.
The first repair was a DVD that quit working after I had the laptop for 1 month. This second repair, they tell me is the failure of the motherboard. The HP Pavillion desktop from which I am typing this is 3 years old and I have never had to send it in for repair, not once. So the next time I go to buy a new computer, laptop or other wise..I guess I don’t have to tell you which one I will—or won’t buy.
I do NOT like the 120 mile round trip to the laptop repair center…especially since it is so backed up with Toshiba’s waiting to be repaired, they say typical repair is 4-10 weeks. That is 1-2 months OUT OF MY Warranty time that I have lost and not had use of laptop. I have 20 websites to manage and this experience has been extremely inconvenient.
Because of this experience, I WILL NOT recommend buying a Toshiba to anyone, in, near or around me. I used to think Toshibas were top-of-the-line…the best,,but not anymore.
Linda Westrich

I have a Toshiba Sattelite with a bad video card fan bearing, makes a ton of noise, I call inside my 1 year warranty and the problem is too ‘technical’ for customer support (who originally advise me to reboot and other, equally educated recommendations), so they tell me a qualified technician can call me back within24 hours. Never happens. 1 month later and with a worsening bearin, I call again, and they tell me I am now OUTSIDE of the 1 year warranty… I respond that I called INSIDE the warranty (11th month mark), and have a service ID for the call. They tell me I will be transfered to a manager. I sit on the phone. On hold. For thirty minutes. I have work to do, I hang up. I spent almost 2,000.00 dollars on this machine. The first and last Toshiba I will buy.