Our broad ban works through a telephone number. When we use our phones it will tell us if we are roaming (so we can hang up to avoid extra charges) Verizon Broadban works through a telephone number, how come verizon dosent/isnt unforming us when we are over? arnt they requierd to?

I have verizon aircard with 5GB plan which supposedly almost limitless(that’s what the salesman at the verizon shop told me when I opened the acct). Then I received first bill ,I got over $2,500 surcharge stating that I used over 7GB. My aircard usage record shows I only used less than 2GB,and I never reset the usage that shows detailed record each session I used . I brought my laptop to the shop and talk to at least five customer service people on telephone, They just say that their record is correct, but they would give me credit for surcharge. Is this possible that my pc aircard record is totally wrong? I only used it for checking my email, web browsing, and occasionally for watching videos on youtube. I am not one of those people who plays games and on the web 24/7.

I am looking for a cell plan with data access. After reading the limitations on Verizon’s “Unlimited” plan, I googled and found many complaints, as I see here. I just registered a complaint with the Federal Trade Commission. Perhaps if we all did so we could bring some pressure to bear on Verizon.

They indeed still charge you the early termination fee.

why wouldn’t they?

Let us know when Verizons TOS terms are redefined for actual “unlimited usage” and my business will sign up.

until then, forget about it.

When Verizon terminates your plan for usage, do they charge you a fee? And, can you return the equipment?

I use Sprint EVDO access which I use lots of data access and I have never gotten into any trouble. I can even roam on Verizon and Alltel’s data networks. I never liked Verizon because of their overblown limitations. Go with Sprint or Alltel if you want true unlimited EVDO data access.

This is an easy way to get out of a VZW contract.

Just got the letter from Verizon terminating my “unlimited” plan. OK, they have some read-between-the-lines B.S. about what their idea of “data” is. I can almost accept that….but how about at WARNING that I’m exceeding the limit and give me the opportunity to stay within their guidelines? Typical American big business, no wonder our nation has a bleak economic future. If lawyers were even slightly less of a souless money sucking vortex of uselessness as Verizon is, I’d get one and sue Verizon for false advertizing. It’s really cut and dry for us who live in an honest and practical world.

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i signed up with vzw through my company because of a %18 discount on both the unlimited data and 450min calling plan ~$66/month was what i expected to get.
ANYWAY my first bill comes in and they removed my discount on my data plan only. i called to complain and they offerred me $40/month for data argueing that i’m getting a deal since according to them the data plan is $45. excuse me! I called to cancel my data expecting vzw to bluff but they went ahead and cancelled. hello i’m on contract for 2 years don’t you want me to have more than just a calling plan?! its more money for you hello! f them. i’ve since cancelled my calling plan as well. anyone need an xv6700?

VERIZON BROADBAND UNLIMITED STICKS IT TO ME GOOD….HELP OR ADVISE APPRECIATED..
I have you all topped I just decided to try the service and found it adequate but was concerned about spending $60 a month was really worth it. Anyhow I had the service for less than 2 weeks, Verizon has a Return Guarantee also as long as you return any equipment or end of service before 15 days after date of purchase. Anyhow to make a long story short I terminited my UNLIMITED service after only 5 to 7 days of actually using it. Made the call to Verizon, had the service terminited less i get hit with the termination fee of $175 and even returned the EV-DO card back to point of purchase all within 15 days.
3 months later i get a call from a Collection Agency looking for $899 for Verizon that they can not seem to collect from me. can you believe the had a collection agency call me because no one at Verizon could contact me, I have been a Verizon Wireless customer for over 5 years running.
Anyhow I call Verizon and they told me that I had also somehow violated the UNLIMITED contract and that I owed them $899 dollars. Can you believe that. They even threatened me that if they did not get any money now they would go back to the Collection Agency. Man was I upset to say the least. I tried to get someone to explain to me what I had done but of course no one could explain that. Only that i had exceeded the minutes of the plan and this is what it will cost me. I then researched all the UNLIMITED bull to find out that with most consumers Verizon just terminated the service. Why they decided to charge me is yet to be determined and I have still not seen a Bill with a breakdown of when and how I accummulated all these minutes.
For now i have sent a packet to Verizon informing them that they would not get any more money for me and that since they inadequately explained the term UNLIMITED to me upon purchase that i felt they should give me my money back
In closing if anyone out there has been treated the same way please contact me and any lawyers looking for a Class Action case i think this would make for a great opening statement.

The limit is not 10G/month, it’s 5G/month, which is 166M/day.

A PBS investogator metered his bandwidht use and found that normal use averaged 184M/day.

See http://www.pbs.org/cringely/pulpit/pulpit20060928.html

Verizon advertises “unlimited” service to sign up as many people as possible, then rather than increase capacity or charge more, they “cherry pick” the customers who don’t use very much of it and crudely terminate everyone else.

– faye

i just got booted from verizon.. they told me i was using over 10gb per month.. with my “unlimited” plan… hahaha, hope there is a big lawsuit on the way

Well, I’m not saying I like it, but I completely understand it. Everything is based upon usage models. You exceed that model, the company gets upset and tries to get that usage model back into shape.

The same thing happened when the internet first hit. Phone call pricing was based on a average call length of several minutes. Once the Internet hit, people were using up the lines with dial-up modems for hours at a time. The telecos screamed that they were loosing boatloads of money. Of course, they then deployed DSL and other broadband technologies. The same can be said for broadband now. There are people that get knocked off of their DSL or cable service for violating their company’s TOS. If they’re trying up all the bandwidth on their pipe all day every day, downloading ISOs and movies, etc…, someone is going to come after them. You hear it all the time now with the Net nutrality discussions about how some people are taking up a lions share of bandwidth and they should be charged accordingly. But how many people actually know somone that got bumped? Few, I would think.

The American love of the buffet style is legendary and I don’t want my unlimited plan being played with any more that anyone else. But this is not something new and it’s not something that most people will have to concern themselves with.