HP Repair Watch- Day 4
HP may be gaining points with me at this point in the warranty repair saga. DHL picked up the tc1100 yesterday at 3:30 pm my time and I received an email from HP today at 1:03 pm stating that the repair center reports that my tc1100 has been shipped from the repair depot. The additional notes section reports that the unit shipped at 11:44 from the HP repair center, which means that the repair took a maximum of 2 – 3 hours since they would not have received it from DHL until this morning. There is a tracking number that is not showing on the DHL web site yet but I am hoping it went out today. Pretty cool if this is accurate.
-jk
I just hope they didn’t send it back unfixed. I had an HP tablet that would lose synch when connected to an external projector for more than about 15 minutes, which was what I bought it for. I went through 3 rounds of sending it back and them saying it passed their diagnostics, after which I’d call them up, describe the problem in detail and how to reproduce it. They said they didn’t have an external monitor so they couldn’t do anything about. After showing them that other users were reporting this problem, I had a conference call with a fairly high sales manager and a technical person after which the manager promised to send me a new one. He didn’t (they both said they thought the other one was going to take care of it), which was the last I’ve dealt with HP. Hope your experience is better.
Mine wouldn’t turn on at all due to a power supply problem so they can’t say it passes their diagnostics.
I just checked the tracking for the package and it is definitely on its way back to me.