HP 2710p- Vista and the USB sleep resume problem
I have written that the HP 2710p I am using is providing a tight integration with Vista avoiding many of the problems that other devices have running Vista. It is no doubt due to good device drivers that follow whatever the guidelines that Microsoft has provided for such things. There is one problem that Vista does have that affects the HP that I should point out, although it’s turned out to not be a big negative in my usage of the 2710p. Vista has a problem when it resumes from sleep mode that sometimes fails to reconnect to some USB equipment installed in the computer. I go through many sleep/ resume cycles each day and at least once a day when the HP resumes from sleep I’ll hear the familiar Vista thunk indicating that a USB device has failed to initialize. This failure is usually the integrated USB Bluetooth module but occasionally is the USB web cam. The device is no longer enabled when this happens, even though it was working fine at sleep time.
The fix is very simple I determined. I open up the Device Manager where I’ll see the affected device indicated by the familiar yellow exclamation mark. I click it and hit the Disable button, even though the device is already disabled in Vista, and then select it again and hit the Enable button. Vista never fails to start it properly when I do this and then everything is fine until the next resume failure. It doesn’t fail every time, usually just once or twice a day. The easy fix tells me this is indeed a problem with Vista and not the device driver for the equipment so hopefully a fix will be forthcoming by Microsoft for this as it is a known problem. There has already been a hotfix that is intended to address this problem but interestingly when I tried to install it Vista told me that my device didn’t need this fix. That implies that HP had already applied those hotfixes that were released prior to my purchase of the 2710p which is pretty cool, even though it didn’t fix this problem I am having. The simple fix means that this is not a big deal when it happens so it’s not affecting me too much but the problem is there and should be dealt with by an update in the future.
Exact same problem here!
Hopefully HP will come with updated drivers or a fix soon…
Is my pen not working when I resume on my Toshiba Tecra M7 related to the USB problem? The Wacom HID Pen, Digitizer, and Virtual HID driver aren’t disabled when Vista resumes and enabling/disabling them does nothing.
It’s obviously not a USB connection but Wacom and M7 forums have just left me confused if it is related to the Vista USB problem, or Wacom drivers and the M7 BIOS turning off the pen when asleep but not being able to turn it back on. Restarting the Wacom driver as suggested by Wacom doesn’t help either. It just seems like tech support for MS, Wacom, and Toshiba wants to blame it on one of the others.
Has anyone on a Toshiba or non Toshiba Wacom digitized Tablet had this problem?
This is my only real gripe with Vista, as it takes forever to do a cold shutdown and restart. Now if only Ubuntu had handwriting recognition and an nvidia driver that would let me full screen scale resolutions besides native…
This is not an issue specific to Vista. I encountered issues like this on my old tablet running XP. No problems with my current tablet, but if I unplug a USB device while it’s in standby or immediately before going to standby, it can cause the system to hang.
Yeah I have the a simlar problem except its with my intergrated USB wi-fi adaptor. There does appear to some post installation steps in the KB article that addresses the problem.
Sumo, this problem is Vista specific. The USB devices I am referring to are integrated into the device and can’t be plugged/ unplugged. The hotfix for Vista specifically states it addresses this known problem with Vista.
After an year that i’m reading this wonderful blog, i can finally help you.
There is a step that you can take to make Vista activate all the devices also after a uncorrect resume. Follow the steps at the end of this page. It is involved modifying the registry!
http://support.microsoft.com/kb/928631/en-us
Go on like this, it is a pleasure to read you.
Tommaso – Italian Microsoft Student Partner
Hi James,
Have a 2710p and am really loving it and using it alongside my Samsung Q1 but am seeing a really annoying feature on the HP 2710p and wondered if you or anyone else has experienced this.
On numerous supend/resumes I find that although the WiFi adapter is enabled and working fine, I cannot see any WiFi networks. Performing 4 or 5 cold starts will eventually jump start it but also sometimes just plugging in a tethered network cable will jump start the WiFi adapter.
If I do an ipconfig/all the WiFi shows as disconnected. Manually switching off/on WiFi using the button fails to reconnect.
It seems rather hit and miss, and is a real PITA when it happens and nothing for sure seems to resolve it, it just seems like a random fix that sometimes it will start working again. I have the 2710P on charge and power settings set to HIGH PERFORMANCE.
Thanks In Advance!
Dave, I don’t have this problem ever so I think you need to get HP to fix what is apparently a hardware defect in your device.
same problem as pyxus (same machine too!)
My Tecra M7’s tablet wont respond after hibernation.
I have tried every damn fix online, but none of them work. here is a quick list of fixes that I have tried:
1. all of microsoft’s hotfixes and upgrades
2. revert to older versions of wacom drivers (before 4.97)
3. use the wacom drivers available on wacom’s European site
4.enable a password for system startup and resume
5. tweak your registry settings for the tablet (add the line to the registry that is supposed to make the tablet resume after sleep (this was recommended by microsoft)
6. Hold the pen close to the screen during resume process
7. disable all of vista native tablet services (to prevent competion with wacom’s drivers
8. Vista SP1 beta, Installing this took forever, and one of the bullet points on the fix list was: fixes problems with devices not working after sleep/hibernation. But still, didnt work.
Sadly none of these fixes work, and vista takes a long time to restart. This machine is real close to being perfect, but this one glitch is pretty big. Sadly, the tablet PC is the one area of inovtaion that MS can claim, but they still managed to fubar it.
Stumbled on this blog post when searching for a solution for the problem of my Wacom tablet CONSISTENTLY not working after sleep. Count me surprised when I saw the model of your machine; 2710P. I didn’t use that term while searching Google, but it’s my machine!
This is probably an issue that’s very specific to the 2710p, which is a nice machine, but a Vista restart takes 5+ minutes before the machine is usable again.