Palm speaks up about Voice Dialing on Sprint, Verizon Treo 755p
There must be some confusion (or contention) between Sprint and Verizon customers that own a Treo 755p. The Official Palm Blog posted some clarifications on the different voice dialing solutions between the two because the two carriers opted for a different approach. Verizon went with the Treo Voice Dialing which requires no training. Sprint on the other hand didn’t bundle a voice dialing application, but instead offers a free trial to Nuance Voice Control, which can be purchased as a subscription service.This cuts to the heart of the matter with carrier control and customer perception: the exact same device on different carriers can be very different in terms of the user experience. Kudos to Palm for trying to manage a problem that really isn’t theirs when you think about it. Unfortunately, consumers unhappy with the software on their device are more likely to blame the device manufacturer when it’s actually the carrier that caused the issue in the first place.
Few things I wish carriers and manufacturers would do:
Manufacturers….just make ONE version of the phone. Get out of the business of assisting the carriers on messing them up.
Carriers: Accept and deliver standard functionality as the manufacturer had intended. STOP crippling the functionality of the phone.
Carriers: Stop nickling and diming us. Make it ONE price….voice/data included. Include family plans that allow unlimited(*) data for smartphones. STOP providing your own services. Your NOT good at providing content. Others are better. Sell the service, not add ons like Vcast or VZNavigator. Let the others take care of the content. Instead of worrying about what a device will DO to your network, safeguard your network on what devices CAN do. Take a lesson from landline broadband ISP’s.