Experience with customer support from any company can be hit or miss. The experience depends on a multitude of factors including the personalities and competencies of both parties. In my opinion and based on my experience, the more personable and competent the customer, the better response he/she will get from customer support no matter the issue.

I say all that (maybe necessary or not) to say that James will probably have a good experience with customer support no matter the situation.

For the typical customer, and probably not those that read blogs like this, just the thought of calling customer support can produce negative emotions, and the experience (good or bad) will strongly depend on the customer support representative. Unfortunately and all too often, the experience for the customer is not one they want to go through again.

I did have a little trouble connecting to EVDO yesterday. It was temporary and hasn’t happened since.

Interesting. I’d heard a rumour that Verizon customer support left something to be desired, but that sounds impressive.