Where oh where is the MacBook Pro?
It’s been several days since I dropped off the MacBook Pro for the logic board replacement. The Genius at the Apple Store told me it would be ready the next day which was three days ago but alas I have not heard from the cult since dropping it off. The online status still shows it is "repair in progress" so there is no way to know if they are just too busy to fix my Mac or if the logic board replacement didn’t fix all of my problems. I need the Mac so please Apple, hurry up and get this thing back to me. And if you can’t meet your quoted ETA then call me and tell me that. That’s just good customer service.
Dang James, looks like you’ve been on a string of bad luck lately with everything going wrong around you. I hope you get your Macbook Pro back in good working order very quickly. Monday is a holiday here in the US so if you don’t see it today, you won’t get it back until Tuesday (assuming they’re done with it).
FYI. The MacBook Pro’s are being revved, probably on Tuesday. Call Apple and complain about the time. Tell them you want a replacement. Ask to speak to a supervisor. With a little persistence, you will get a replacement machine, that will be newer than yours.
I must admit, what really frustrates me more than my device taking too long to be repaired is how inconsistent these customer reps can be. I also had a very frustrating customer service experience with Samsung because my Q1UP had a webcam issue. Time it took to repair was fine but every time I call to check the status (because the Samsung online repair status check is never updated) customer reps would tell me something different. One would tell me it’s being repaired and the other would tell me it’s waiting for the part to be repaired. Anyway, I got my Q1UP back but with bunch of scratches on my screen. I had my Q1UP for 2 days before I sent it in and now I have a device with bunch of scratches on the screen I didn’t make. I couldn’t get in touch with the repair department because Samsung customer service don’t have a customer department specifically for UMPCs and they use 3rd party for all UMCP repairs.. I was pretty furious for couple of days but what can I do, right?? =D Anyway, hope everything works out for your MacBook. At least you got your issue taken care of with Verizon.
Isn’t Apple telling you that it’s not ready yet by the Online Status? What’s the point of having an Online Status feature if they just have to call you all the time anyway?
Hey James,
I have great sympathy for your Apple woes! Can you imagine what it is like, however, for those of us who live outside of the US! Here in South Africa one can often struggle to get parts, there are no ‘official’ Apple stores (only two iStores – one in Cape Town and one in Pretoria)…
My brand new Macbook Pro developed two problems (the Superdrive stopped ejecting disks, and the LCD developed a line of dead pixels from top to bottom).
Well, I dropped my Macbook off in Cape Town for repair last week. For the next while I’ll be back on my trusty old 12″ Powerbook – amazingly, it feels fantastic to be back on the little guy! Small, light, quite speedy, and very useful!
Hope you get your machine back soon!
Dang James! I dropped mine off in Seattle last Thursday and had it back (shipped to Texas) by Tuesday this week. Are you sure they didn’t lose it? :-/
But Judie, you bought a MacBook Air and I didn’t so you got special treatment.
With all the problems you keep having with Apple’s service department, it amazes me that you still refer to them as “Geniuses” in your posts…
They can’t fix jailbroken iPhones either, apparently.
Still surprised neither you nor Tofel have expanded your horizons.
I know this sounds stupid, but if you want to get anything done with Apple, you start emailing Steve.
I’ve had a couple of Apple support/hardware nightmares that were remedied by emailing Steve’s office. It should only be used as a last resort. I was being failed by all other channels of support before trying the Steve method. But, there’s no doubt, it works.
I would have rather had a working one from the start, but, it got be a brand new Macbook.
Part of why I love DELL is that I get on web chat, explain the problem (which I’ve probably already figured out), and tell them to send me parts only and no tech, and they have parts to me the next day for ME to repair. CompleteCare covers almost everything, and it’s money well spent.
Double Whammy! Holiday weekend + upcoming WWCD = subpar service.
I’m so sorry this is happening to you.